Summary/Objectives

ASAE helps associations, and the professionals who lead, manage, and work in them transform society through the power of collaboration. We are looking for someone to join our team as the Business Operations Manager. Candidates must be able to work in a diverse, inclusive, and collaborative environment where colleagues are engaged, respect and support each other, hold themselves accountable, and celebrate their work.

The Member Coordinator will fulfill all membership renewal processes for existing individual and organizational members. The incumbent will serve as a key point of contact for the association and must demonstrate extraordinary customer service and knowledge of enterprise-wide products and

services. This role will also support the Associate Director, Membership with engagement and retention initiatives.

Essential Functions

• Respond to inquiries from members related to renewals, including email, phone, via the PropFuel
• Platform, and vendor call lists. Process renewal payments in accordance with standard operating procedures.
• Email invoices to organizational member contacts as designated in renewal communication schedule.
• Distribute and process organizational roster requests and assist membership contacts with online account technical support.
• Conduct outreach to organizational members and partners regarding utilization of their available memberships.
• Solicit interest in and coordinate scheduling of benefit overviews.
• Distribute new CEO letters and other membership communication as needed.
• Maintain member and non-member data in the database, including monthly quality control reports and special data management assignments as needed.
• Provide additional assistance to the team member services by responding to customer inquiries via phone, email and chat.

Requirements

• High school diploma or equivalent required along with 1-2 years of commensurate experience.
• College degree and non-profit or association experience preferred.
• Exceptional customer service skills.
• Excellent oral and written communication skills.
• Excellent organizational and record-keeping skills.
• Strong listening/comprehension skills.
• Conversational, patient and confident, with a positive attitude.
• Working knowledge of the Office365 environment and common association management systems.

Other duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibility

None

Work Environment

This position operates in a professional work environment with two days in the office required. Telework is offered on other days.

Physical Demands

Ability to conduct work hours at a computer with reasonable accommodation.

Benefits Offered:

 Flexible Work from Home Arrangements

• Flexible Work Hours
• Casual Dress Code
• Medical, Dental, Vision +
• Flexible Spending and Health Savings Account
• Generous 401k Retirement Plan
• Life and AD&D Insurance
• Short and Long-Term Disability Plans
• Employee Assistance Program (EAP)
• AFLAC Plans
• Legal & Identity Theft Protection Plans
• Company Paid Professional Development
• Tuition Reimbursement Program
• Personal Computer Purchase Program

About American Society of Association Executives (ASAE)

Our organizational members are trade associations and individual membership societies that represent almost every sector of the economy and countless professions. Our 42,000 individual members—association professionals and industry partners—lead, manage, and work in or partner with organizations in more than a dozen association management disciplines, from executive management to finance to technology. Together, they represent 7,300 organizations and create a vibrant community that makes the world smarter, safer, and better every day. With support of the ASAE Foundation, a separate nonprofit entity, ASAE is the premier source of learning, knowledge, and future-oriented research for the association and nonprofit profession and provides resources, education, ideas, and advocacy to enhance the power and performance of the association and nonprofit community. ASAE Business Services, Inc. (ABSI), ASAE’s wholly-owned subsidiary, provides business solutions to the association community that help associations grow and prosper, save time and money, and simplify the business of running an association.

Connections working at American Society of Association Executives (ASAE)