Member Services Coordinator

Join Our Team as a Member Services Coordinator! 

Are you ready to embark on a rewarding career journey with AMR Management Services? We're on the hunt for a dynamic and enthusiastic Member Services Coordinator to join our vibrant team in Lexington, Kentucky! If you're passionate about delivering top-notch service and thrive in a fast-paced, hybrid work environment, this opportunity is perfect for you. 

What You’ll Do 

As a vital part of our team, you'll support 3-4 association clients, ensuring seamless coordination and support of members and conferences and events. You'll be the go-to person for managing our member databases, assisting with client communications, and handling various on-going projects. 

Your Major Responsibilities

• Executive Support: Provide top-tier administrative support to multiple teams and clients. 
• Collaboration: Work closely with team members to achieve shared goals. 
• Membership Support: Ensure members are able to join, renew, and access all benefits. 
• Accounts Payable Support: Track and record incoming payments accurately and timely.  
• Data Management: Ensure data accuracy and security for our associations. 
• Event Coordination: Handle conference registrations, order and create materials, and manage shipments. 
• Reporting: Generate insightful reports related to membership, financials, and conference and events to aid client decision-making.
• Customer Service: Deliver exceptional service, responding promptly to both phone and email inquiries. 

What We’re Looking For 

• Education & Experience: Bachelor’s degree preferred with 2-4 years in customer service or administrative support. 
• Tech Savvy: Familiarity with Association Management System (AMS), Customer Relationship Management (CRM), and Office 360/SharePoint is a plus. 
• Self-Motivated: Proactive and goal-oriented, self-motivated, able to work productively in a remote setting, with a knack for problem-solving.  
• Adaptable: Thrive in a fast-paced environment, juggling multiple tasks with ease. 
• Detail-Oriented: Organized with a sharp eye for details. 
• Communicator: Strong communication skills and emotional intelligence. 

 Why AMR? 

AMR is dedicated to fostering a work environment that balances a relaxed atmosphere with focused work, providing our employees with challenging opportunities for personal and professional growth while maintaining a healthy life balance. 

• Core Values: Embrace our values of Success Together, Casual but Focused on Results, Positive Workplace, Flexible, Ownership, Get Stuff Done, Lifelong Learning, and Transparent and Inclusive.  
• Positive Culture: Be part of a casual but results-driven workplace. 
• Growth Opportunities: Continuous learning, personal and professional development.
• Travel: Enjoy travel opportunities to client conferences (2-4 times a year). 

Outstanding Benefits Package 

• Hybrid Work: Work from home with occasional on-site work in our Lexington headquarters as needed. 
• Flexible Schedules: Options for half-day Fridays. 
• Generous PTO: 5 weeks of paid time off. 
• Holidays: 14 paid holidays, including time off between Christmas and New Year's. 
• Parental Leave: Paid leave for new parents. 
• Comprehensive Coverage: Health, dental, vision, life, and disability, plus a 401k plan. 
• Team Events: Enjoy virtual team activities. 
• Company Culture: Collaborate with passionate professionals dedicated to achieving exceptional results. 

Ready to Make an Impact? 

If you’re eager to contribute to a team that values transparency, inclusivity, and getting stuff done, apply now and be a part of something great! 

Apply Today and Start Your Adventure with AMR! 

We are committed to creating a diverse environment where everyone has an equal opportunity for success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

About AMR Management Services

AMR is one of the country’s most dynamic association management companies providing flexible, tailored services to trade associations, professional societies and alliances. Our mission is to exceed client expectations through innovative management practices and a commitment to excellence and company values while providing opportunities for our dedicated team members to achieve their professional goals. To learn more about AMR Management Services, visit www.amrms.com

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