ADLM, a DC-based dynamic, international scientific/medical society of clinical laboratory professionals, physicians, and research scientists focused on clinical chemistry and related disciplines, is seeking a Manager, Technology Enablement.

The Manager, Technology Enablement, is at the intersection of people, process and technology, who will empower ADLM staff to use systems effectively to achieve business goals.  Reporting to the Sr. Director of IT, the position drives adoption of key enterprise platforms, including AI platforms, SaaS solutions, information management systems, productivity software, and member-facing technologies—by aligning systems with business needs and equipping staff to use these tools confidently and independently.

Key Responsibilities

• Drive organization-wide user adoption of enterprise systems through various training programs, peer support initiatives, and custom workshops.
• Facilitate training on tools including AI platforms, SaaS software, collaboration platforms, workflow automation, analytics dashboards, AMS software and other association technologies as assigned.
• Collaborate as an internal consultant to assist in the evaluation of new third-party tools or platforms for business alignment.
• Lead development of end-user documentation, SOPs, onboarding materials, and self-service guides to ensure effective technology use.
• Lead cross-functional discovery sessions to assess technology needs, gaps, and opportunities.
• Act as a strategic IT liaison between departments to recommend technology-driven improvements to business processes.
• Serve as subject matter expert for various systems as assigned.
• Conduct ongoing needs assessments and user feedback analysis to identify barriers to effective use of systems and recommend user-centric improvements.
• Manage pilot programs for new tools, guiding early adoption and documenting outcomes.
• Apply ADLM’s project management framework and change management practices to ensure a successful deployment of new technologies and upgrades.
• Maintain a broad working knowledge of technology trends and their practical implications for the association.
• Represent the IT department at internal forums and events promoting digital empowerment.

Minimum Requirements:

• Bachelor’s degree in information systems or a related technical field or additional work experience in lieu of degree
• Understanding of AI tools for business use, digital collaboration platforms, and low-code/no-code tools.
• 5+ years of experience in a business analyst, change enablement, training, or technology adoption role.
• Demonstrated success in leading enterprise technology implementations with extensive staff interaction and support.
• 3+ years of designing and delivering technology training programs, with measurable outcomes.
• Strong analytical thinking and a passion for helping others use technology effectively.
• Exceptional communication and facilitation skills, with ability to engage stakeholders at all levels.
• Proven experience in creating technical documentation and user support content tailored to non-technical audiences.
• Proficiency in modern workplace platforms such as Microsoft 365, Zoom, Salesforce/Nimble, Power BI, Smartsheet etc.
• Ability to effectively manage multiple initiatives, adapt quickly, and collaborate across teams.

ADLM is proud to be an Equal Opportunity Employer.

ADLM cares about its employees, and offers a benefit package designed to attract, reward, and retain talented individuals who are committed to excellence in everything they do.  To learn more about our benefits, go to:  https://www.myADLM.org/career-center/careers-at-ADLM

About Association for Diagnostics & Laboratory Medicine

The Association for Diagnostics & Laboratory Medicine (ADLM) is a global scientific and medical professional organization dedicated to clinical laboratory science and its application to healthcare. Our leadership in education, advocacy and collaboration helps lab professionals adapt to change and do what they do best: provide vital insight and guidance so patients get the care they need.

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