Position Overview

IBTTA seeks a strategic and results-driven Director of Membership and Business Development to lead
and strengthen IBTTA’s membership, sponsorship and exhibitor sales. This is a senior-level position
responsible for ensuring the association reaches or exceeds its $8.5 million revenue goal,
supervising a direct report, and executing membership and fundraising strategies with a high level of
autonomy and discretion.

The Director, Membership and Development, plays a critical role in the growth and retention of
membership for IBTTA. This position is responsible for developing and executing strategies to attract
new members, retain existing members, and drive revenue through membership, sponsorship and
foundation fundraising and other monetized programs. The Director will work closely across the
association to build membership around the globe, enhance member engagement, deliver value,
and foster strong relationships with current and prospective members.

Key Responsibilities

Membership Recruitment and Retention
• Lead membership recruitment and retention strategies by developing and executing targeted
strategies, managing renewals, and analyzing trends and data to inform strategic decisions.
• Identify and engage potential new members in the toll, transportation, and related sectors while
strengthening relationships with organizations and key stakeholders and expanding
participating to support long term retention.

Member Engagement and Services
• Enhance member engagement and value by developing programs and services, coordinating
member outreach initiatives (e.g., surveys, focus groups, and communications), and providing
exceptional customer service.
• Support or lead select member committees to drive engagement and cultivate business
development opportunities through conferences, webinars, and networking opportunities.

Development and Fundraising
• Lead sponsorship and development eTorts, including identifying and cultivating relationships
with potential sponsors and partners, developing sponsorship packages for events, programs,
and publications, and collaborating with marketing to promote opportunities.
• Drive fundraising eTorts, including foundation campaigns and special projects in collaboration
with the Foundation team.
• Make strategic, independent decisions related to membership, sponsorship, and development
using sound judgment and a results-oriented approach.

Strategic Planning
• Shape and execute membership and development strategies by contributing to the
association’s strategic plan, collaborating with senior leadership and peers, and independently
managing implementation.
• Monitor industry trends and best practices to ensure the association remains competitive and
innovative.

Budget and Reporting
• Support budgeting and financial planning for membership and development activities.
• Prepare and present reports on membership growth, retention, and revenue generation to senior
leadership and the board of directors, including data-driven insights and strategic
recommendations.

People- Management
• Supervise and provide leadership to one direct report, including coaching, performance
management, and professional development as well as approving vacation and sick leave
requests.

Essential Functions

These are the core duties that must be performed by the employee, with or without reasonable
accommodation.• Serve as a senior-level position requiring independent judgment, strategic decision-making,
and the ability to manage complex initiatives with minimal supervision.
• Develop and implement membership recruitment and retention strategies to grow and
sustain organizational membership.
• Cultivate and maintain strong relationships with current and prospective members,
sponsors, and key industry stakeholders.
• Plan and execute member engagement initiatives, including committees, outreach
campaigns, and participation in events.
• Identify sponsorship and fundraising opportunities; develop customized proposals and
packages to drive non-dues revenue
• Represent the organization at in-person and virtual industry events, conferences, and
meetings, including travel as required.
• Collaborate across departments to align membership, sponsorship, and fundraising
strategies with organizational goals.
• Analyze and interpret membership and revenue data to inform decision-making and strategic
planning.
• Prepare and deliver reports and presentations to senior leadership and the board of directors.
• Maintain accurate records and documentation related to member activities, engagement,
and revenue.
• Provide exceptional customer service and support in response to member inquiries and
requests.
• Communicate eTectively in person, by phone, and electronically.
• Travel, including travel by air and overnight, both locally and nationally and for consecutive
days.
• Assist with event and oTice logistics, including lifting or moving items up to 25 pounds, as
needed.
• Maintain regular and predictable attendance and availability during standard business hours,
with flexibility for events and event preparation.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred
• Minimum of 7 years of experience in membership development, business development,
relationship management, or a related field.
• Proven track record of success in membership recruitment and retention.
• Experience in sponsorship sales, fundraising, and revenue generation.
• Strong team collaboration skills.
• Excellent interpersonal.
• Excellent communication skills, both written and verbal.
• Ability to analyze data and make strategic decisions.
• Familiarity with the transportation or toll industry is a plus.
• Ability to lift, carry, and push/pull up to 25lbs.
• Reliable transportation to and from the oTice and events required.

Key Competencies

• Strategic thinking and problem-solving
• Leadership and team collaboration
• Customer service and relationship management
• Analytical approach to decision-making
• Consultative selling and marketing
• Project management and organizational skills