SUMMARY:

The Sr. Manager, Membership & Chapter Relations serves as a critical ambassador of PHCC, playing a key role in shaping the member experience and strengthening chapter engagement. As the primary point of contact for both members and chapter leaders, this position is at the forefront of advancing the organization’s mission through meaningful connections, responsive service, and strategic support. With direct influence over the full member lifecycle—from onboarding and engagement, to retention and renewal—the Sr. Manager ensures a cohesive and rewarding journey for our members. This role also provides essential guidance and resources to state and local chapter staff and volunteers, ensuring a consistent and high-quality experience across the federation. Through proactive engagement and collaboration, the Sr. Manager helps drive membership growth, deepen member loyalty, and elevate the overall value of PHCC.

ESSENTIAL RESPONSIBILITIES:

 Membership Administration & Operations-

• Oversees general membership administration and outside relationships with PHCC chapters
• Leads all internal membership projects and cross-departmental initiatives involving the membership team.
• Ensures that membership application and dues administration processes are efficient and streamlined
• Liaises with PHCC Marketing & Communications department to ensure the website membership area content is up to date
• Coordinates and updates content of all new member kits
• Creates tracking onboarding and measurable stats/reports with Sr. Manager, AMS

 Membership Recruitment, Retention & Engagement-

• Cultivate relationships with the PHCC chapters to support recruitment and retention efforts.
• Oversees monthly benefits reminder program to membership. 
• Coordinates all recruitment and retention materials with Sr. Director, Membership & Chapters Services and Marketing & Communications.
• Creates and oversees innovative member recruitment campaign collateral materials with Marketing and Communications.
• Works with the Sr. Director, Membership & Chapters Services to create and oversee Membership outreach and plan around CONNECT.
• Audit new member onboarding program and recommend improvements.

Chapter Relations-

• Maintains contact with chapters via consistent messages.

• Recommends, establishes, and promotes methods to increase opportunities for chapter leaders to share ideas and best practices more easily.
• Supports the creation and administration of a readily accessible assessment dashboard to measure chapter vitality and to identify the characteristics and best practices of strong chapters.
• Oversee orientation for new chapter executives and volunteer leaders.

*For the first 90 days of employment, the candidate must be in the office located in Falls Church, VA five days a week. After 90 days, the candidate becomes eligible for remote work with a three days in/ two days out. Tuesdays are mandatory in office days for the whole org.

EDUCATION/EXPERIENCE:

Bachelor’s degree in marketing, communications, or a related field required.  Equivalent professional experience also accepted in lieu of a degree. At least 5 – 7 years of experience in an association or non-profit.  Previous experience with project management via tools such as Smartsheet, Monday or similar preferred.  Previous experience with federations or affiliates and working with state and local chapters required.

About Plumbing Heating Cooling Contractors National Association

The premiere organization for the p-h-c professional, PHCC provides legislative advocacy, education and training to approximately 3,300 plumbing and HVACR open shop and union businesses and 65,000 technicians. Our members work in the residential, commercial, new construction, industrial and service and repair segments of the construction industry. Members of PHCC have access to a wide variety of resources and services, strengthening their reputation as the best choice for professionalism, reliable products and knowledgeable service—and as a proud protector of public health and safety and the environment. Approximately 125 state and local association affiliates are part of PHCC’s chapter network.

Connections working at Plumbing Heating Cooling Contractors National Association