DESCRIPTION

Become a key member of a small team and play an integral role in providing outstanding customer service to clients and their members. Primary responsibilities include:

• Maintain the overall integrity of the membership database(s) (completeness and accuracy of information).
• Provide administrative support related to processing event reservations, booth and sponsorship sales, awards nominations and certification testing.
• In collaboration with senior staff, assist in the promotion of and communication about association membership, events, programs and other offerings.
  • Maintain web content and monitor site(s) to ensure all content is up to date and relevant.
  • Develop and distribute marketing email messages.
  • Use social media channels to promote membership, events, programs and other offerings.
• Provide administrative support related to execution of a variety of conferences, meetings and/or special events.
• Fulfill ad hoc event, program and communication support as requested.

REQUIREMENTS

• Exceptional customer service skills.
• Superior organizational skills and attention to detail; ability to handle multiple tasks simultaneously and balance competing priorities; experience in planning and/or executing multi-step projects and reaching milestones on time without sacrificing accuracy and quality.
• Ability to think strategically, anticipating future developments and planning accordingly; proactively identifying issues and generating recommendations.
• Takes initiative, demonstrates creativity, personable and has a high level of professionalism
• Excellent computer knowledge. Proficient in MS Office Suite (PowerPoint, Word, Excel), MS SharePoint and ability to learn new software programs. Experience with an AMS and/or CRM database highly preferred.
• Familiarity with business applications for social media.
• Excellent written and verbal communication skills.
• Comfort working independently, as well as part of a team; proactively collaborate with staff, members and other stakeholders on relevant projects.
• Direct experience working in membership services for an association is highly preferred.