Salary: Up to $56,000, Commensurate with Experience

Cover Letter Required: Yes

Type: Non-Profit 501(c)(3)

Closing Date: Monday, November 18, 2024

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Are you looking to make a difference? When you work for the International Association of Chiefs of Police (IACP), you don’t just make a living, you make a difference by shaping the future of the policing profession. Is it easy? No. Is it worthwhile? Absolutely.

The IACP is the world’s largest and most influential professional association for police leaders. With more than 34,000 members in over 176 countries, the IACP is a recognized global leader in policing and is dedicated to enhancing the policing profession through new programmatic initiatives, advocacy, and excellent member services. As a leadership association, the IACP starts with our members’ needs. We think strategically and assess constantly; cultivate good judgement and drive change.

The IACP seeks to hire a customer service-oriented individual.  This position will be responsible for database input, booth sales, payment collections, exhibitor communications, website coordination and administrative duties related to the exposition.  The trade show has over 650 exhibitors using 190,000 NSF.

Job Responsibilities

• Provide excellent customer service to exhibitors. Answer high-volume telephone calls and emails on exhibitor inquiries about the conference including questions about exhibitor registration, housing, and show services.
• Maintain online floor plan and exhibitor records.
• Communicate with exhibitors to create and maintain exhibitor files for publication in mobile app and onsite map.
• Perform data entry for historical, logistical, and billing purposes.
• Research and resolve problems, questions, issues from exhibitors.
• Maintain the waitlist and better-booth lists, exhibitor database and develop a database of prospective exhibitors.
• Design and produce newsletters, and electronic communications of information to exhibitors.
• Assist in the management of the exhibitor payment process, including collections of delinquent accounts. Maintain accounts receivable information, create, and send invoices.
• Prepare the online booth selection process for the next conference.
• Maintain, update, and organize exhibitor priority points and status of sold exhibit space.
• Serve as onsite point of contact in the exhibit sales office. Assist exhibitors and coordinate onsite temporary staff in assisting with exhibitor registration questions and onsite booth sales. 
• Other job-related duties as assigned.

Minimum Qualifications

• Associates degree
• Proficiency in Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and exhibits management software (specifically Map Your Show)
• Equivalent combinations of education and experience will be considered

Required Knowledge, Skills and Abilities

• Exceptional customer service skills with a sense of urgency, ensuring timely responses and proactive follow-up to meet customer needs and resolve issues.
• Skilled in identifying concerns, implementing solutions, and escalating complex situations when necessary to maintain customer satisfaction.
• Solid analytical skills to include ability to troubleshoot problems from multiple perspectives
• Effective task prioritization and time management skills
• Solid writing, editing, and communication skills
• Effective collaboration and teamwork skills

Preferred Qualifications

• Experience in a non-profit organization, association, or criminal justice environment
• Familiarity with and understanding of project-relevant exhibit sales and management and IAEE regulations
• Experience with, and ability to multitask and attention to detail.

 Special Conditions and Work Environment

• Travel will be required based on job responsibilities
• Work takes place primarily in an office environment
• Light lifting, bending, and reaching may be required

Highlights of Employee Benefits

•  Medical HMO: Free for Employee and Family (Local Employees)
•  Vision: Free for Employee
•  Dental: Offered at a reasonable rate for Employee and Family
•  403B: IACP Match - up to 6% - after one year of employment
• Professional Development: IAEE Membership (association and meetings industry organization) and opportunities to attend other industry events offering professional development

All interested candidates must submit a cover letter and resume

• The IACP only requires you to fill out the skills section and screening questions in the application, along with your resume and cover letter.

• Cover letters must contain the name of the position being applied for as well as the requisition number.
• The IACP may consider applicants for positions other than those indicated.
• Please note that applications received without the requested information will not be forwarded for review.

The IACP is an equal opportunity employer. Federal law prohibits discrimination in employment practices on the basis of race, color, religious affiliation, national origin, sex, age, or disability.  No information requested on this application will be used for the purpose of excluding any applicant’s consideration for employment because of his or her race, color, religion, national origin, sex, or disability.

Public Health Compliance: IACP requires all employees, regardless of remote work status, to be vaccinated and boosted against COVID-19. As a prospective and/or new employee at the IACP, you will be required to comply with our vaccination policy, report your vaccination status, and provide proof of vaccination. Compliance with the policy does allow for exceptions, but those exceptions will only be granted in circumstances related to medical conditions or sincerely held religious beliefs.

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