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Kautter Wenhold Management Group

Altamonte Springs, FL/Remote

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American Public Health Association

Washington, D.C.

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Post-Acute and Long-Term Care Medical Association

Remote

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Remote,

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United States - Nationwide

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Rockville, Maryland

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Manager of Customer Service
Position Overview: The Customer Service Manager will oversee the customer service operations related to membership, certification, and education programs while also playing a key role in member engagement and retention. This role ensures that CFMA members receive exceptional service, timely support, and proactive outreach to enhance their overall experience. The ideal candidate has a strong background in customer service management, experience working within a membership-based organization, and a passion for building strong member relationships and delivering high-quality support. Key Responsibilities: Customer Service & Member Support:• Develop, implement, and enhance customer service policies, procedures, an


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