SUMMARY OF RESPONSIBILITIES:

Responsible for the sale of ACTE books and products.  This individual coordinates the entire order process including taking customer orders, resolving conflicts, authorizing returns, processing claims and issuing refunds.  Maintains and reconciles inventory and reorders products.  Responsible for setting up the onsite bookstore at the annual convention, recommending what products to take, training any temporary staff and handling customer relations.

ESSENTIAL FUNCTIONS:

1. Process product orders and complete the fulfillment process to ensure timely delivery
2. Maintain the online bookstore section of the ACTE website (ShopACTE)
3. Inventory monitoring, including ordering new products, removing obsolete items, tracking backorder products; notifications of damaged products/claims and follow-up for items requested but never received
4. Oversee on-site product sales, bookstore setup and point of sale setup at annual convention
5. Provide product sales history and provide comparison reports after each convention
6. Provide end-of-month physical inventory counts to reconcile to iMIS inventory
7. Coordinate with Mailroom clerk on daily shipping of orders to ensure accuracy
8. Communicate with customers through various channels while maintaining a positive, empathetic, and professional demeanor
9. Ensure customer satisfaction and provide professional customer support
10. Ability to travel to Annual Convention and occasionally work irregular hours as required
11. Other duties as assigned

WORKING RELATIONSHIPS:

Internal: Works with internal staff members and responds to Board

External: Works with vendors, tenants, visitors, members and non-members, vendors of books and products and with authors of ACTE books

OTHER FUNCTIONS:

1. Responsible for providing quality customer service in accordance with the ACTE Customer Service Standards

EXPERIENCE, SKILLS, AND QUALIFICATIONS:

1. Experience using iMIS EMS required
2. Must be punctual and dependable
3. Minimum 2-3 years’ work experience; accounting experience preferred
4. Strong knowledge of Microsoft Office
5. Excellent customer service skills
6. Excellent communication and interpersonal skills
7. Detail oriented with a high level of accurate data entry skills