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Job Description:
The Registration Coordinator is responsible for the processing, tracking and overall coordination of registration, housing and financial requirements for several national conferences, workshops and schools that unfold both in person and online.
Key Responsibilities:
With supervision, manage housing, registration and tour processing for multiple in-person and virtual meetings simultaneously.
Serve as the primary contact for ABA’s third-party housing and registration vendor for multiple in-person and virtual meetings simultaneously.
Deliver exemplary customer service both in advance of meetings and onsite.
Process and verify all registration information (both banker and exhibitor) including membership status, payments, promotional sources, special requests and hotel assignments/requirements.
Reconcile customer fees and payments, including validation of membership status, researching payment discrepancies, and generating invoices and refunds.
Produce and distribute registration and housing reports as necessary.
Serve as ABA’s primary contact to the hotel for all housing issues including but not limited to room blocks, arrival/departure patterns, VIP lists, attendee special requests and changes/cancellations/substitutions.
Manage attendee registration communication including group registration forms, website text, and confirmation emails, including those from outside vendors.
Supervise both registration and housing operations onsite for large national conferences including the hiring and supervision of temporary help.
Analyze existing system procedures and advise on improvements to ensure registration and accounting activities adapt to changes in industry trends and other departmental operations that impact both in-person and virtual events.
Qualifications:
High school diploma
Three years’ experience in the event/meetings industry
Ability to multitask, prioritize work, and manage deadlines
Ability to shift focus quickly and think outside the box
Ability to work on a team and independently
Excellent customer service skills
Strong verbal communication skills and interpersonal skills
Ability to take initiative and problem-solve
Ability to adapt to changing circumstances and troubleshoot issues
Excellent organizational and time management skills
American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.
The American Bankers Association is the united voice of America’s hometown bankers—small, regional and large banks that together employ more than 2 million women and men, hold nearly $17 trillion in assets, safeguard $12.8 trillion in deposits and extend more than $9 trillion in loans. ABA believes that government policies should recognize the industry’s diversity. Laws and regulations should be tailored to correspond to a bank’s charter, business model, hometown markets and risk profile. This policymaking approach avoids the negative economic consequences of burdensome, unsuitable and inefficient bank regulation. Through a broad array of information, training, staff expertise and other resources, ABA supports America’s hometown bankers as they perform their critical role as drivers of America’s economic growth and job creation.
